Terms and Conditions

Please Note: Effective immediately, all doors - including the automatic Front Door - will be locked from 12:00 AM - 6:00 AM. Keycard access will be required for entry, or the Front Desk can permit guests arriving after midnight via an intercom.

Cancellation Policy

All reservations may be changed or canceled at no charge* up to 48 hours before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

If you have any questions or need assistance with your reservation, please contact us at:

(866) 806-8066

*Excludes reservations booked under the Advance Purchase Rate, which are non-refundable.

The following terms and conditions of DNC Parks & Resorts at Geneva State Park, LLC (hereinafter referred to as "we", "our" or "us") apply to your reservations. By making your reservations using our on-line reservation system you understand, acknowledge and agree to our terms and conditions. We reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraudulent or illegal activity associated with this reservation. Availability can change at any time during the booking process. Your reservation is confirmed when you receive an e-mail confirmation. Note: Children are considered 17 years of age and younger.

​Must be age 18+ to make a reservation and check in.

Deposit - All reservations require payment of the first night rate and tax as a deposit. Some packages and special events require full payment at the time you make your reservations. Daily rates do not include applicable state and county taxes for charges or for any other services.

Cancellations and Changes - Requests for cancellation or changes may be made by calling our reservation office at (866) 806-8066. We must receive requests regarding your non-holiday reservation 48 hours prior to your scheduled arrival date for a refund of your deposit. Cancellations or changes to your reservation requested less than 48 hours prior to your scheduled arrival will result in forfeiture of your deposit. If you fail to arrive on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit.

Resort Amenity Fee - A daily amenity fee of $15 per night will be added to all reservations.

In addition to our regular hotel amenities, the Amenity Fee includes:

  • S'mores Kit
  • Use of our Bicycles
  • Use of our Cross-Country Skis and Snowshoes
  • Access to Lawn Games

The Amenity Fee is reflected in the deposit on your reservation; and can be viewed by clicking on the "View Price Breakdown" link when making a reservation. If you have questions about the Amenity Fee, please inquire at check-in.

Added values are subject to availability and may be substituted at any time.

Special Requests - Special requests, when allowed in our sole discretion, are noted and maintained in the reservation system; however, we cannot guarantee any specific rooms or locations you request. Please note, our check-in time is 4:00pm, and check-out time is 11:00am to accommodate all guests.

Third Party Reservations/Credit Card User - If you are making reservations on behalf of another person ("credit card holder"), you make the following representations and warranties and further agree to comply with the terms and conditions stated below: (1) You have obtained legal authorization from the credit card holder to make reservations on behalf of the credit card holder, to pay all advanced deposit charge(s) using the credit card holder's credit card and agree to our terms and conditions on the credit card holder's behalf and thereby bind credit card holder to our terms and conditions; (2) The Guest Information you have provided above, e.g., name, phone number, and address, is that of the credit card holder; (3) You have advised the credit card holder that we do not impose any third party booking charges and we will accept reservations directly from the credit card holder; and (4) You will inform the credit card holder of all our Terms and Conditions, and provide the credit card holder with reservation confirmation(s) and any other information or correspondence pertaining to the credit card holder's reservations.

Group reservation Policies - A group booking must consist of at least 10 separate rooms for at least one night. To inquire about group booking rates, please request a Sales Manager for qualification and applicable availability and rates. If you are booking a group reservation the following policies apply to your reservation: All individual guest rooms must be canceled 48 hours or more prior to arrival to receive a full refund. Cancellation within the 48 hour period will result in forfeiture of your deposit.

Reduction of Length of Stay - All reductions to a guest's length of stay must be received 48 hours or more prior to arrival. If a reduction in room nights is made within 48 hours of arrival, the guest will be required to pay a $50 early departure fee.

No Shows - will be charged the contracted nightly rate for each night the room is not occupied by the individual, up to and including the entire length of stay.

Early Departures and/or Late Arrivals - will be charged no less than $50 and up to the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay. Please note, our check-in time is 4:00pm, and check-out time is 11:00am to accommodate all guests.

**Travel Agents - Travel agents may make commissionable reservations through our GDS system now or fill out an application to be approved for commissionable reservations using our on-line reservation system. Non-commissionable reservations can also be made by calling our Central Reservation Office at 866-890-1171. If you are a travel professional already registered with DNC or have received commission from DNC in the past, you may use the on-line reservation system.

  • The Lodge at Geneva 20th Anniversary Logo

    20th Anniversary

    Join us in celebrating a milestone moment as The Lodge at Geneva-On-The-Lake marks its 20th anniversary on May 20, 2024! For two decades, we've had the pleasure of creating cherished memories and unforgettable experiences for our guests. Here's to 20 years of excellence, hospitality, and endless moments of joy. Thank you for being a part of our journey - we look forward to many more years of creating unforgettable memories together.

  • shuttle bus at Geneva on the Lake

    Wineries or Covered Bridges? You Choose!

    Tour a number of award-winning wineries via our year-round wine shuttle. The sweeping vineyards of the Grand River Valley growing region are yours for the tasting. Or check out the seasonal covered bridge tours for a new wealth of information from our knowledgeable guides.

  • Ballroom at The Lodge at Geneva-on-the-lake

    Ballroom Renovation Complete!

    We are thrilled to announce the completion of our ballroom renovation! Capture the feel of The Lodge's lakeside setting for your meeting, event, or wedding.

  • cottage at Geneva on the Lake with sunset in background

    Cottages at The Lodge at Geneva-on-the-Lake

    Discover an exclusive lake front experience with the Cottages at The Lodge.  Cottages are located east of the outdoor pool, with two bedrooms & more.  Book now for your unforgettable Lake Erie stay. 

  • Lake Front Weddings

    Say 'I DO' with Lake Erie as your backdrop for an unforgettable wedding day.  Create your own classic wedding memories that will last a lifetime.

  • Hand garnishing a plate of food

    Dine with the best view at Horizons

    For every momentous occasion from birthdays and anniversaries to 'Grandma is in town!'; Horizons Restaurant is the perfect lake front setting to bring your family together.

  • Meeting space and ballroom at The Lodge at Geneva-on-the-lake

    Book your next Meeting with us at The Lodge!

    From meals to AV to team building activities, we have the means to wow your group!
  • girl on a zipline

    Zipline at The Lodge

    Let your imagination soar to new heights on the largest aerial attraction in Geneva-on-the-Lake. Take an exhilarating Canopy Tour or try the Adventure Courses at Lake Erie Canopy Tours today!

  • Service Updates from The Lodge

    For the latest information about our available services, please visit our Service Updates page.
Hospitality by Delaware North Parks & Resorts
The Lodge at Geneva-on-the-Lake 4888 North Broadway (State Route 534) Geneva-on-the-Lake, Ohio 44041 866-806-8066