Service Updates

Delaware North at The Lodge at Geneva-on-the-Lake is focused on creating exceptional guest experiences and the health and safety of our employees and guests has always been our highest priority.

Online Reservations

With our Ohio resort hotel's online booking system, you can now modify or cancel a reservation online. Please be sure to have your online reservation number handy. Or you can send an email to our Reservations Team and we will respond as soon as possible. Book Now | Modify An Existing Reservation Online

Phone Reservations
To discuss your Ohio resort stay with a reservations agent, please contact us:
Phone: 866-806-8066 | Hours: Monday-Friday 9:00am to 9:00pm EST; Saturday-Sunday 12:00pm to 8:30pm EST.

Updated Cancellation Policy:

• A 48-hour cancellation policy has been instituted. Reservations may be changed or cancelled at no charge* up to 48 hours prior to arrival.

We are looking forward to having you as our guest, and wanted to let you know about the numerous precautions that The Lodge has taken to ensure your safety. We are taking the appropriate actions to help prevent the spread of the coronavirus based on the guidance of the CDC. We wanted to give you the peace of mind that:

• Our parent company, Delaware North, is partnering with Ecolab to supply cleaning and sanitation products for use in our workspaces. The Lodge at Geneva-on-the-Lake has ordered appropriate products and shared Ecolab's guidance on specific touch points common to our workspaces that should be disinfected with increased frequency. 
• The Lodge at Geneva-on-the-Lake leadership was also briefed on CDC guidance for businesses to plan for and respond to the coronavirus. This includes several directives and communications such as informative posters at key locations, hygiene supplies, environmental cleaning best practices, guidance from the National Restaurant Association specific to food-service operations and local and state health department recommendations.
• The Lodge is following the CDC's guidance relating to employees staying home from work when experiencing symptoms of acute respiratory illness. This includes actively encouraging symptomatic employees to stay home and sending home associates who appear symptomatic. If a The Lodge at Geneva-on-the-Lake employee is confirmed to have coronavirus, managers have been instructed to immediately report it via our corporate crisis hotline. 
• We have also provided employees with a coronavirus update and additional guidance from the CDC.
• Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
  
• Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.

The Lodge at Geneva-on-the-Lake is actively monitoring the coronavirus situation and taking actions advised by the U.S. Centers for Disease Control and Prevention (CDC) to ensure the safety of our guests and employees.

We have long excelled at delighting guests. You can rest assured we are taking appropriate steps to ensure that your stay is a great experience.