Rest Assured | Commitment to Care

Delaware North’s Rest Assured | Commitment to Care is a comprehensive program to help keep guests and employees safe and slow the spread of COVID-19.

We’ve re-engineered our operating procedures to minimize contact risk and bolstered hygiene protocols to exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC) and the American Hotel and Lodging Association (AHLA) Stay Safe program Our facilities undergo rigorous, ongoing deep-cleaning and disinfection. 

We have developed a new set of standards and procedures that include:

  • Ensuring our operating standards uphold current social distancing guidelines as directed by local and state regulators and in compliance with the CDC.
  • Enhanced cleaning and sanitation protocols, including hourly and as-needed for all high-touch surfaces.
  • Reduced capacity and limited hours of operation, where appropriate.
  • Moving to a 48-hour cancelation policy across all properties – giving guests the assurance of a full refund prior to their planned stay, should circumstances change.
  • Courtesy sanitation kits in guest rooms and removal of most communal objects such as throw pillows, alarm clocks, glass cups/mugs (replaced with disposables), etc.
  • All pillows placed in antimicrobial protectors that are changed between stays.
  • Bulk amenities replaced by single-serve.
  • Cleaning and sanitizing guest rooms prior to arrival, with housekeeping upon request thereafter.
  • Most points of sale accept touchless mobile wallet payment options such as Apple Pay, Google Pay and FreedomPay.
  • Touchless sinks and soap dispensers in several restrooms.
  • Hand-sanitizing stations located throughout our locations.

Our employees:

  • Take a health check when they report to work.
  • Sanitize their hands when they report to work and are required to wash and sanitize their hands frequently throughout the shift.
  • Wear masks while they are on duty.
  • Undergo a comprehensive Rest Assured Training Program.

Relaxed Cancelation Policy:

As we all navigate the new normal, we recognize that making travel decisions may leave us feeling somewhat uneasy. We want our guests to Rest Assured that we have them covered. Our new cancelation policy provides our guests with the confidence of flexibility.  Under our new policy, reservations will be allowed to be changed or canceled at no charge up to 48 hours before the scheduled arrival date. Changes to the reservation will be subject to availability and any rate differences.

We are committed to delivering a safe and secure hospitality environment. The health, safety, and peace of mind of our guests, employees and community are our highest priorities.

  • Updates Regarding COVID-19 from The Lodge

    The Lodge has long excelled at serving guests. You can rest assured we are taking appropriate steps to ensure the safety and wellbeing of guests and associates.
  • shuttle bus at Geneva on the Lake

    Wineries or Covered Bridges? You Choose!

    Tour a number of award-winning wineries via our year-round wine shuttle. The sweeping vineyards of the Grand River Valley growing region are yours for the tasting. Or check out the seasonal covered bridge tours for a new wealth of information from our knowledgeable guides.

  • Ballroom at The Lodge at Geneva-on-the-lake

    Ballroom Renovation Complete!

    We are thrilled to announce the completion of our ballroom renovation! Capture the feel of The Lodge's lakeside setting for your meeting, event, or wedding.

  • Mobile App - Geneva on the Go

    Mobile App: Geneva on the Go!

    Download our FREE mobile app for backdoor access to nearby hot spots, special offers, discounts, dining deals and even make reservations for your next visit. Stay connected with Geneva on the Go.   

  • cottage at Geneva on the Lake with sunset in background

    Cottages at The Lodge at Geneva-on-the-Lake

    Discover an exclusive lake front experience with the Cottages at The Lodge.  Cottages are located east of the outdoor pool, with two bedrooms & more.  Book now for your unforgettable Lake Erie stay. 

  • Lake Front Weddings

    Say 'I DO' with Lake Erie as your backdrop for an unforgettable wedding day.  Create your own classic wedding memories that will last a lifetime.

  • Hand garnishing a plate of food

    Dine with the best view at Horizons

    For every momentous occasion from birthdays and anniversaries to 'Grandma is in town!'; Horizons Restaurant is the perfect lake front setting to bring your family together.

  • Meeting space and ballroom at The Lodge at Geneva-on-the-lake

    Book your next Meeting with us at The Lodge!

    From meals to AV to team building activities, we have the means to wow your group!
  • girl on a zipline

    Zipline at The Lodge

    Let your imagination soar to new heights on the largest aerial attraction in Geneva-on-the-Lake. Take an exhilarating Canopy Tour or try the Adventure Courses at Lake Erie Canopy Tours today!

Hospitality by Delaware North Parks & Resorts
The Lodge at Geneva-on-the-Lake 4888 North Broadway (State Route 534) Geneva-on-the-Lake, Ohio 44041 866-806-8066