COVID-19 Updates

COVID-19 Cancellation Policy Adjustment

In light of recent events, The Lodge at Geneva-on-the-lake is making a change to the way existing reservations have traditionally been handled. We will be temporarily offering refunds to current reservations without a cancellation fee.  If you do cancel your current plans, we hope that you’ll consider joining us at a more convenient date this year.

In addition, we will also be temporarily offering a 24-hour cancellation policy for any new reservations arriving prior to May 31, 2020 may be changed or cancelled at no charge up to 24 hours prior to arrival. 

If you have any questions or need assistance with your reservation, please contact us at:

(866) 806-8066
https://www.thelodgeatgeneva.com/contact-us

From everybody at The Lodge at Geneva-on-the-lake, thank you for your patronage.

We're looking forward to having you as our guest, and wanted to let you know about the numerous precautions that The Lodge at Geneva-on-the-lake has taken due to recent events. The Lodge at Geneva-on-the-lake is actively monitoring the coronavirus situation and taking actions advised by the U.S. Centers for Disease Control and Prevention (CDC) to ensure the safety of our guests and employees.

We wanted to give you the peace of mind that:

  • The Lodge at Geneva-on-the-lake is following the CDC's guidance relating to employees staying home from work when experiencing symptoms of acute respiratory illness. This includes actively encouraging symptomatic employees to stay home and sending home associates who appear symptomatic. If a The Lodge at Geneva-on-the-lake employee is confirmed to have coronavirus, managers have been instructed to immediately report it via our corporate crisis hotline.
  • Our parent company, Delaware North, is partnering with Ecolab to supply cleaning and sanitation products for use in our workspaces. The Lodge at Geneva-on-the-lake has ordered appropriate products and shared Ecolab's guidance on specific touch points common to our workspaces that should be disinfected with increased frequency.
  • The Lodge at Geneva-on-the-lake leadership was also briefed on CDC guidance for businesses to plan for and respond to the coronavirus. This includes several directives and communications such as informative posters at key locations, hygiene supplies, environmental cleaning best practices, guidance from the National Restaurant Association specific to food-service operations and local and state health department recommendations.

We have also provided employees with a coronavirus update and additional guidance from the CDC.

The Lodge at Geneva-on-the-lake has long excelled at delighting its guests. You can rest assured we are taking appropriate steps to ensure that your stay is a great experience.

COVID 19 Ohio Updates

 Top Updates: Lodge Closing Through April 30

The safety and well-being of our guests and associates is always our top priority. Upon the direction of The State of Ohio and the Ashtabula County Commissioners, The Lodge will be closing all services, including lodging, dining, activities and retail beginning Thursday, March 19 through Thursday, April 30 in an effort to help stem the spread of COVID-19. Thank you for your continued thoughts and support as we go through this together.
  • Updates Regarding COVID-19 from The Lodge

    The Lodge has long excelled at serving guests. You can rest assured we are taking appropriate steps to ensure the safety and wellbeing of guests and associates.
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Hospitality by Delaware North Parks & Resorts
The Lodge at Geneva-on-the-Lake 4888 North Broadway (State Route 534) Geneva-on-the-Lake, Ohio 44041 866-806-8066