COVID-19 Updates

COVID-19 Property Updates:

For the safety and well-being of our guests, please note these important COVID-19 updates: 

Horizons Restaurant & Lounge | LIMITED HOURS:

  • Open Thursday-Monday 
  • Breakfast 8:00AM-11:00AM - Ala Carte Only
  • Lunch Daily - CLOSED
  • Dinner 4:00PM-8:00PM – Limited menu
  • Lounge 4:00PM-9:00PM – Table service Only
  • Lounge food service 4:00PM-8:00PM
  • RESTAURANT & LOUNGE CLOSED Tuesday & Wednesday


Indoor Pool | LIMITED HOURS:

  • Daily Hours: 8AM-12PM, 1PM-5PM, 6PM-9PM 
  • The entire pool room will be closed twice daily for sanitizing and deep cleaning
  • Pool towels are in your room, No Towels provided at pool
  •  Additional towels available at the front desk


Amenities currently CLOSED:

  • Outdoor Pool Closed
  • Wine Shuttle & Zipline closed
  • Bike & Boat Rentals, not available
  • Children’s playground currently closed
  • Horizons Restaurant & Lounge closed daily 11:00AM-4:00PM

Rest Assured at The Lodge

Delaware North at The Lodge at Geneva-on-the-Lake is focused on creating exceptional guest experiences and the health and safety of our employees and guests has always been our highest priority. 

For all Delaware North Parks & Resorts locations as part of our newly established Rest Assured program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during these challenging times.  As such, The Lodge at Geneva-on-the-lake is making a change to the way existing reservations have traditionally been handled. See Below. 

We're Here For You

We have changed many hours of operation and amenity availability to ensure ample time in between visits for cleaning and sanitation. We know this can impact your stay, so we're sharing all the updates as they develop.  

We are working hard to get all activities restored for guest access, and we appreciate your patience as we redefine the way we do business at Ohio's Wine Country Resort.  

If there is anything we can assist with, please contact the front desk at 440-466-7100.  See you soon on the lake! 

Rest Assured at The Lodge

Delaware North at The Lodge at Geneva-on-the-Lake is focused on creating exceptional guest experiences and the health and safety of our employees and guests has always been our highest priority. 

After careful consideration with State and County health officials, we had to temporarily close lodging, retail, shuttles, ziplines and food services until June 5, 2020.

Guests with Current Reservations:

  • If you have a reservation arriving on or before June 4, your reservation has been cancelled and your deposit is in the process of being refunded. 
  • If you would like to cancel or make changes to a reservation arriving on or after June 5, you may do so online. Please have your confirmation number and the email address used to book the reservation.

New Reservations:
Please note: Our reservations call center is currently closed, but you may re-book or cancel online at any time.
Otherwise, you can send an email to our Reservations Team at Reservations@DelawareNorth.com and we will respond as soon as our offices reopen. 

For guests traveling on or after June 5, we are looking forward to having you as our guest, and wanted to let you know about the numerous precautions that The Lodge has taken to ensure your safety. We are taking the appropriate actions to help prevent the spread of the coronavirus based on the guidance of the CDC. We wanted to give you the peace of mind that:

  • Our parent company, Delaware North, is partnering with Ecolab to supply cleaning and sanitation products for use in our workspaces. The Lodge at Geneva-on-the-lake has ordered appropriate products and shared Ecolab's guidance on specific touch points common to our workspaces that should be disinfected with increased frequency. 
  • The Lodge at Geneva-on-the-lake leadership was also briefed on CDC guidance for businesses to plan for and respond to the coronavirus. This includes several directives and communications such as informative posters at key locations, hygiene supplies, environmental cleaning best practices, guidance from the National Restaurant Association specific to food-service operations and local and state health department recommendations.
  • The Lodge at Geneva-on-the-lake is following the CDC's guidance relating to employees staying home from work when experiencing symptoms of acute respiratory illness. This includes actively encouraging symptomatic employees to stay home and sending home associates who appear symptomatic. If a The Lodge at Geneva-on-the-lake employee is confirmed to have coronavirus, managers have been instructed to immediately report it via our corporate crisis hotline. 
  • We have also provided employees with a coronavirus update and additional guidance from the CDC.
The Lodge at Geneva-on-the-lake is actively monitoring the coronavirus situation and taking actions advised by the U.S. Centers for Disease Control and Prevention (CDC) to ensure the safety of our guests and employees.

We have long excelled at delighting guests. You can rest assured we are taking appropriate steps to ensure that your stay is a great experience.
COVID 19 Ohio Updates

 Updated Cancellation Policy:

We are temporarily offering these adjustments: 
  • Refunds to current reservations without a cancellation fee.  If you do cancel your current plans, we hope that you’ll consider joining us at a more convenient date this year. 
  • A 24-hour cancellation policy for any new reservations arriving on or before June 30, 2020 may be changed or cancelled at no charge up to 24 hours prior to arrival. 
  • A 48-hour cancellation policy for any new reservations arriving on or after July 1, 2020 may be changed or cancelled at no charge up to 48 hours prior to arrival. 
    *Please note that changes to any reservation are subject to availability and any rate differences.
From everyone at The Lodge at Geneva-on-the-lake, thank you for your patronage. 
  • Updates Regarding COVID-19 from The Lodge

    The Lodge has long excelled at serving guests. You can rest assured we are taking appropriate steps to ensure the safety and wellbeing of guests and associates.
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The Lodge at Geneva-on-the-Lake 4888 North Broadway (State Route 534) Geneva-on-the-Lake, Ohio 44041 866-806-8066