Terms and Conditions

The following terms and conditions of Delaware North Parks & Resorts at Geneva State Park, LLC (hereinafter referred to as "Cottages at The Lodge", "The Lodge", "we", "our" or "us") apply to your reservations.

By making your reservations using our on-line reservation system you understand, acknowledge and agree to our terms and conditions. We reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraudulent or illegal activity associated with this reservation. Availability can change at any time during the booking process. Your reservation is confirmed when you receive an e-mail confirmation. Note: Children are considered 17 years of age and younger. 

Deposit - All reservations require payment of the first night rate and tax as a deposit. Some packages and special events require full payment at the time you make your reservations. Daily rates do not include applicable state and county taxes for charges or for any other services.  

Cancellations and Changes - Requests for cancellation or changes may be made by calling our reservation office at (866) 806-8066. We must receive requests regarding your non-holiday reservation 5 days prior to your scheduled arrival date for a refund of your deposit. Cancellations or changes to your reservation requested less than 5 days prior to your scheduled arrival will result in forfeiture of your deposit. If you fail to arrive on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit.

Special Requests - Special requests, when allowed in our sole discretion, are noted and maintained in the reservation system; however, we cannot guarantee any specific rooms or locations you request.  

Third Party Reservations/Credit Card User - If you are making reservations on behalf of another person (“credit card holder”), you make the following representations and warranties and further agree to comply with the terms and conditions stated below: (1) You have obtained legal authorization from the credit card holder to make reservations on behalf of the credit card holder, to pay all advanced deposit charge(s) using the credit card holder's credit card and agree to our terms and conditions on the credit card holder's behalf and thereby bind credit card holder to our terms and conditions; (2) The Guest Information you have provided above, e.g., name, phone number, and address, is that of the credit card holder; (3) You have advised the credit card holder that we do not impose any third party booking charges and we will accept reservations directly from the credit card holder; and (4) You will inform the credit card holder of all our Terms and Conditions, and provide the credit card holder with reservation confirmation(s) and any other information or correspondence pertaining to the credit card holder's reservations. 

Group reservation Policies - A group booking must consist of at least 10 separate rooms/cottages for at least one night. To inquire about group booking rates, please request a Sales Manager for qualification and applicable availability and rates. If you are booking a group reservation the following policies apply to your reservation: All individual guest rooms must be canceled 5 days or more prior to arrival to receive a full refund. Cancellation within the 5 day period will result in forfeiture of your deposit. 

Reduction of Length of Stay - All reductions to a guest’s length of stay must be received 5 days or more prior to arrival. If a reduction in room nights is made within 5 days of arrival, the guest will be required to pay a $50 early departure fee.

No Shows 
- will be charged the contracted nightly rate for each night the cottage room is not occupied by the individual, up to and including the entire length of stay.

Early Departures and/or Late Arrivals - will be charged no less than $50 and up to the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay.

No Pet Policy - All guest accommodations at The Lodge at Geneva-on-the-Lake, including the Cottages, have a no-pet policy.  With the exception of service animals, pets are not permitted at The Lodge, which includes all Cottages, guest rooms, lobby and common areas, indoor and outdoor pool areas, gift shop, meeting rooms, in/near the restaurant or outside patio.  If evidence of a non-service animal is discovered in your guest room, a fee will be applied to your bill. 

**Travel Agents - Travel agents may make commissionable reservations through our GDS system now or fill out an application to be approved for commissionable reservations using our on-line reservation system. Non-commissionable reservations can also be made by calling our Central Reservation Office at 866-890-1171. If you are a travel professional already registered with DNC or have received commission from DNC in the past, you may use the on-line reservation system.
  • Cottages at The Lodge at Geneva-on-the-Lake

    Cottages at The Lodge at Geneva-on-the-Lake

    Discover a new lake front experience with the Cottages at The Lodge.  Cottages are located east of the outdoor pool, feature two bedrooms and more.  Book now for your unforgettable Lake Erie getaway. 

  • Mobile App - Geneva on the Go

    NEW Mobile App: Geneva on the Go!

    Download our FREE mobile app today from the the App Store or Google Play for backdoor access to The Lodge on the go.  You'll see nearby hot spots, special offers and deals, dining deals, announcements and even be able to make reservations for your next visit. Stay connected wherever you go.  

  • Lake Erie Canopy Tours - Zipline Ohio

    Lake Erie Canopy Tours - Coming Summer 2017

    Let your imagination soar to new heights on the largest attraction coming to Geneva-on-the-Lake. This zipline course promises an exhilarating guided canopy tour, a daring self-guided challenge course for adults and even one for the kids.  Get your sense of adventure off the ground and into the tree tops.

  • Ohio's Wine Country Resort

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  • Wine Shuttle & Activities

    From the Wine Shuttle and vineyard visits to seasonal guided tours and the Life Long Learners program; check out what you can do while visiting Ohio Wine Country.

  • Festive Holiday Buffets

    Grow your holiday traditions at The Lodge at Geneva. Spend the holidays enjoying family while we take care of the details.  From Valentine's Day to New Year's Day and everything in between, call 440-415-1546.

  • Lake Front Weddings

    Say 'I DO' with Lake Erie as your backdrop for an unforgettable wedding day.  Create your own classic wedding memories that will last a lifetime.

  • Celebrate Life's Moments at Horizons

    For every momentous occasion from birthdays and anniversaries to 'Grandma is in town!'; Horizons Restaurant is the perfect lake front setting to bring your family together.

  • CRUSH Wine Club

    Love Wine? Love visiting wineries and touring the area? Sign up for our Wine Club and enjoy specials and perks from The Lodge and our local partners. It's FREE!

Hospitality by Delaware North Companies Parks & Resorts
The Lodge at Geneva-on-the-Lake 4888 North Broadway (State Route 534) Geneva-on-the-Lake, Ohio 44041 866-806-8066